Cobdenhealth Family Practice

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Cobdenhealth Family Practice Information

Contact Details

Address: 5 Victoria Street, Cobden, VIC 3266

Phone: (03) 5595 3110

Fax: (03) 5595 3112

Email: cclinic@cobdenhealth.org.au

PRACTICE OFFICE HOURS

Monday to Friday: 8.30 am. to 5.30 pm.

AFTER HOURS

Nurse on call on 1300 60 60 24 for the cost of a local call from anywhere in Victoria for health advice 24 hours a day. (Calls from mobile phones may be charged at a higher rate), or

1800 02 222 for afterhours GP helpline, or

www.vved.org.au, or

Emergency – call 000 for ambulance.

Medical Practitioners

Dr Ferdinand Pranadi

Home Visits

Home visits are available (within the Cobden township) for regular patients of this practice, whose condition prevents them from attending the surgery. If a home visit is required, patients need to call the clinic to arrange.

Walk-ins

Walk-in patients are triaged as appropriate and assessed using the Triage Support Guide and the criteria for suspected cases.

Non-urgent walk-in patients are accepted if there is an available appointment or scheduled to when there is an appointment.

About us

Consulting rooms x 3
Treatment room with Registered Nurses
Cervical Screen Nurse on a Wednesday and Thursday
Large waiting room
Ample parking and access for clients and consumers
Pathology tests are also taken within clinic and collected twice a day by courier.

Visiting Clinics

Clinical Labs Pathology are onsite Tuesday and Thursday 8:30am until 12:30pm.
Coastal Hearing - every Thursday
WRAD - Counsellor - every Friday
Western Skin Clinic - one day every 3 months.
(These visiting clinics and appointments are booked through respective services only.)

Mission Statement

Cobden Health Family Practice is committed to providing patient focused care to the highest standard in a friendly, professional environment. Patient care will be delivered in a comprehensive, continuous, and confidential manner that responds to the needs of our patients.

This Practice is committed to promoting wellness, health and disease prevention or management. Our focus is to treat all our patients with dignity in a courteous and respectful manner.

Vision Statement

To provide a comprehensive excellent service that meets the needs of our community.
To develop and maintain high ethical standards throughout our business of health care and prevention.
To obtain high level of customer satisfaction

Practice Philosophy

Our aim is to give our patients the highest possible quality of care, by ensuring excellence in all aspects of our practice. We endeavour to provide patients with the best and most current treatments, methods, materials and equipment within our resource capabilities to ensure that the patients receive the highest quality of service. We believe that patients come first. Teamwork is highly valued and encouraged within the practice to promote a harmonious and productive environment. We hold great importance in ethical and responsible behaviour as essential to maintain the trust and loyalty of our patients and staff.

Practice Background

The Cobden Clinic opened in August 2013 to meet the health needs of the local community.

The community requested that the clinic address succession planning in the area. The GP shortage in rural areas has reached a crisis point where it is difficult to recruit GPs to rural areas especially to solo practices.

Cobden is a small rural community with 1 solo practice. Cobden District Health Service as part of its future planning strategy was looking to develop sustainable long term health services. This includes medical care, health promotion and prevention and supporting other relevant health-based services or programs.

Management of your Personal Health Information (Your Privacy – Our Policy):

The provision of quality health care requires a doctor/patient relationship of trust and confidentiality, and consistent with our commitment to quality care, this practice has developed a policy to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. If you would like more information about our privacy policy, please ask at reception. We abide by the ten National Privacy Principles

Third Party

A suitably qualified third person, i.e. a Medical Student or Registrar, is occasionally present at consultations. On arrival, patients are advised of the presence of the third person and are at liberty to request that they leave the room.

Periodically, Cobden Clinic may participate in research and quality assurance activities, to improve your health and wellbeing, community health care and practice management. Usually de-identified data is used, but should information that will identify you be required, you will be informed and given the opportunity to “opt out” of any involvement. You may choose to opt out of the above at any time in the future by advising your GP, practice nurse or receptionist.

Your Rights

If you are not satisfied with our service, please contact us. Please feel free to talk to your doctor or to our receptionists. You may prefer to write to us or to use our suggestion box. We take your concerns, suggestions and complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria.

Their service is free, confidential and impartial. To lodge a complaint with the HCC fill out a complaint for online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.